Returns &
Refunds
Everything you need to know about our returns process, policy, conditions, and what to expect every step of the way
14 Days
Return any unused item within 14 days of receiving your order.
Free Replace
Damaged or defective items are replaced at no extra cost.
5–7 Days
Refunds are processed within 5–7 business days after we inspect the return.
How to return an item
Handcrafted wooden décor made in Ukraine from premium natural materials.
Contact Us
Email returns@creatifwood.com within 30 days of receiving your order. Include your order number.
Get Authorization
We'll reply within 24 hours with a return authorization number and step-by-step shipping instructions.
Pack Safely
Wrap the item securely in its original packaging where possible to prevent damage in transit.
Ship Back
Drop off the parcel with the carrier of your choice. We recommend using tracked shipping.
What can be returned
Eligible for return
- Item received within the last 30 days
- Product in original, unused condition
- All original packaging and accessories included
- No signs of installation or mounting
- Product not personalized or custom-made
Not eligible for return
- Custom or personalized items
- Items damaged due to misuse or improper installation
- Products without original packaging
- Items purchased more than 30 days ago
- Sale or clearance items marked as final sale
Custom & personalized items
Are made specifically for you and cannot be returned unless defective. Please carefully review all customization details before completing your purchase.
Common Questions
Everything you need to know
How long do I have to return an item?
You have 14 days from receipt to return your item, no reason required. Contact us first at info@creatifwood.com before sending anything back, then ship the unused item in its original packaging – with your order number and name clearly visible – to the return address, which we'll provide when you contact us.
Who pays for return shipping?
Return shipping costs are at your charge, unless the item arrived defective or incorrect – in that case the return is at our expense: you advance the return postage and we reimburse it once you send us the receipt.
When and how will I get my refund?
We refund the full order amount, including the original standard delivery cost, within 14 days of your withdrawal request, using your original payment method.
What if my item arrives damaged or defective?
If your item arrives damaged in transit, report it within 3 days of delivery to info@creatifwood.com with photos. If it's defective or the wrong item, contact us within 14 days with photos – we'll offer a replacement or refund. Note: products that have been used, assembled, damaged or returned incomplete cannot be refunded.
