Privacy Policy

CreatifWood SAS ("CreatifWood", "we", "us", "our") is a company registered in France, operating an e-commerce store at creatifwood.com. We produce and sell handcrafted wooden world maps and décor items.

Our registered address is: 12 Rue du Commerce, 75015 Paris, France.

Account data: Name, email address, and password when you create an account.

Order data: Billing address, shipping address, payment method (we store no card numbers — payments are handled by Stripe and PayPal).

Usage data: Pages visited, products viewed, time on site — collected via cookies to improve your experience.

Communications: Emails you send us and your preferences for marketing communications.

Order fulfilment: We use your name, address and email to process and ship your order and send you updates.

Customer support: Your contact details allow us to respond to queries and resolve issues.

Marketing: With your consent, we may send you newsletters, promotions and product updates. You can unsubscribe at any time.

Legal compliance: We retain invoice data for 10 years as required by French tax law.

Contract performance: Processing needed to fulfil your order (Art. 6(1)(b)).

Legitimate interest: Fraud prevention, site security, improving our services (Art. 6(1)(f)).

Consent: Marketing emails — you can withdraw consent at any time (Art. 6(1)(a)).

Legal obligation: Tax and accounting records (Art. 6(1)(c)).

We do not sell your personal data. We share it only with:

Payment processors: Stripe and PayPal process payments. Your card data never reaches our servers.

Shipping carriers: DHL, Colissimo, and DPD receive your name and address to deliver your order.

Analytics: Google Analytics (anonymised IP) and Hotjar for user experience research.

Email platforms: Klaviyo for transactional and marketing emails.

All third parties are contractually bound to protect your data and comply with GDPR.

Account data: Retained as long as your account is active. You may request deletion at any time.

Order data: Kept for 10 years for tax compliance, then deleted.

Marketing data: Deleted within 30 days of unsubscribing.

Analytics data: Anonymised after 14 months.

Under GDPR, you have the right to: access your data, correct inaccuracies, request erasure, restrict processing, data portability, and object to processing. To exercise these rights, email privacy@creatifwood.com. We will respond within 30 days.

You also have the right to lodge a complaint with your national supervisory authority (in France: CNIL — www.cnil.fr).

We use essential cookies (required for the site to function), analytics cookies (to understand how visitors use the site), and marketing cookies (to show you relevant ads). You can manage your cookie preferences via our Cookie Settings banner or in your browser settings.

For full details, see our Cookie Policy

We use TLS encryption for all data transmission. Our servers are hosted in EU-based data centres compliant with ISO 27001. Access to personal data is restricted to authorised staff on a need-to-know basis.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email and update the "Last updated" date at the top of this page.