Terms of Service

These Terms of Service govern your use of the website creatifwood.com and any purchase made through it. The site is operated by CreatifWood SAS, registered in France (SIRET: 123 456 789 00010). By placing an order, you agree to these terms.

All products are handcrafted wooden maps and décor items made in Ukraine and shipped from France. Product descriptions, images and dimensions are provided in good faith. Slight variations in wood grain, colour and texture are a natural characteristic of handcrafted goods and are not considered defects.

We reserve the right to update product availability, descriptions and prices without notice.

Orders are accepted when you receive an email confirmation from us. We may refuse or cancel an order if a product becomes unavailable or if a pricing error occurred.

All prices are shown in euros inclusive of VAT where applicable. Payment is processed securely by Stripe or PayPal. We do not store credit card details.

We ship from France. Standard delivery across Europe is free and takes 5–7 business days. For detailed shipping information, see our Delivery & Shipping

Risk of loss passes to you upon delivery. Please inspect your order on arrival and report any damage within 48 hours.

Under EU consumer law, you have 14 days from receipt to withdraw from your purchase without giving a reason. To exercise this right, notify us at returns@creatifwood.com before the deadline.

Return shipping costs are your responsibility unless the item is defective. Refunds are issued within 14 days of receiving the returned goods, using the original payment method.

Exceptions: Custom or personalised items cannot be returned unless defective.

All products carry a 2-year legal warranty against manufacturing defects under EU Directive 2019/771. If you receive a defective item, we will repair, replace or refund it at our discretion.

The warranty does not cover damage from improper installation, misuse, or normal wear and tear.

All content on creatifwood.com — including images, text, logos, designs and product designs — is the property of CreatifWood SAS and protected by French and international copyright law. You may not reproduce, distribute or create derivative works without our written consent.

To the maximum extent permitted by law, CreatifWood's liability for any claim arising from a purchase is limited to the price paid for the product in question. We are not liable for indirect, incidental or consequential damages.

Nothing in these terms limits liability for death, personal injury caused by negligence, or any other liability that cannot be excluded by law.

These terms are governed by French law. In the event of a dispute, we encourage you to contact us first. If we cannot resolve it, you may refer the matter to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these terms from time to time. Changes take effect when published on this page. Your continued use of the site after changes constitutes acceptance of the revised terms.