Terms of Sales

These General Conditions of Sale (the “General Conditions”) are concluded between the company ETR HARMANDI LTD (“THE SELLER”) and any non-trading natural person (“THE USER”) wishing to make a purchase on the site.
Before placing an order, the user declares to have read the following provisions and expressly accepts the terms set out below.
Placing an order implies full and unreserved acceptance by the user of these T&Cs. They constitute the only contractual document opposable to the parties, to the exclusion of any other document, prospectus, catalog or photograph, on any medium whatsoever, which have only an indicative value. These T&Cs are available on the Site where they can be directly consulted and can also be communicated on simple request made by telephone, e-mail or post.
The SELLER reserves the right to modify the General Conditions. They will be applicable as soon as they are put online to all orders after they are put online.

PROTECTION OF MINORS

The purchase of Products is reserved for persons with the capacity to contract within the meaning of Articles 1123 and 1124 of the French Civil Code.

PRODUCTS

The Products governed by these General Conditions are those which appear on the Website. They are offered within the limits of available stocks.

The SELLER endeavors to present photos of the articles which are as faithful as possible, but which remain non-contractual, the shades of color and the rendering of the materials presented on the screen may be different from reality, depending on the lighting or resolution of the USER’s screen. However, if errors or omissions may have occurred in this presentation, the responsibility of the SELLER could not be engaged.

PRE-ORDER INFO

Pre-order details and information :

An item offered for pre-order is an item that is not available immediately.
The estimated delivery date is indicated in each product sheet.

Why pre-order a model:

The advantage of a pre-order is that it offers the possibility of reserving a product as a priority.
Indeed these items are very often limited to very few copies and some highly requested pieces are sold out even before they arrive in stock!

Is the date of a pre-order product reliable:

It is possible that the manufacturer delays the release of a model. However, the shipping date indicated in the descriptions includes a wide reception time range (it is expected that the products will arrive several days before).
Harmandi Ltd cannot be held responsible for any delays or cancellations by the manufacturer.
Payment for a pre-order product:

Payment by Paypal or CB.

Cancellation of a pre-order:

If, exceptionally, the pre-order cannot be honored, production quantity reduced compared to forecasts, release canceled by the manufacturer, etc…
Harmandi Ltd cannot be held responsible and will refund your entire pre-order.

For payments by credit card:

The refund will be made directly to your credit card by which you made your purchase.

For payments by PayPal:

The refund will be made directly to your PayPal account through which you made your purchase.

Delivery :

The products are sent once the pre-order has arrived in stock.
The dates of shipment of a product are presented for information only and are communicated by Harmandi Ltd.

It is possible for you to group a pre-order item with items that are already in stock, the delivery of your entire order will only start when the pre-order product is available on our premises.

Note:

We are obviously not responsible for any delays on the dates announced, if new dates are given we will make sure to modify them very quickly on the product sheet.

Thank you for your trust !

THE OFFER

The Product offers are valid as long as they are visible on the Site subject to the availability of the Products.
In case of unavailability of a Product, the user will be informed as soon as possible. The user will have the option of choosing between reimbursement or waiting for the restocking of the seller.

THE PRICE

The prices of the products are exclusive of delivery costs (shipping, packaging and making of the parcel according to the amounts in force). The amount of the delivery costs will be specified on the order form before validation of the order.
If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the Products present on the Website and on the various sales media.
However, the price cannot be changed once the User’s order has been validated.

THE COMMAND

The USER places his order online.
The USER has the choice between creating an account on the seller’s site or ordering as a “Guest”, which avoids the creation of an account (in this case, the USER receives all the useful information on the email address which he has chosen).
The data recorded by the SELLER when placing the order constitutes proof of transactions between the seller and the USER.
In certain cases, in particular non-payment, incorrect address or other problem on the user’s account, the seller reserves the right to block the user’s order until the problem is resolved.
Once the basket has been validated, the user must accept the General Conditions, choose the address and the delivery method, and finally validate the payment method, this last step formalizing the sales contract between the seller and the user.
The seller will acknowledge receipt of the order upon validation by sending an email.

PAYMENT TERMS

The USER can pay for his purchases either with PayPal or with SystemPay. By choosing payment via PayPal, the USER can pay without having to create an account or otherwise he will be automatically directed to his PayPal account. Once the PayPal payment has been validated, the USER will be able to complete their order on the Website.

Secure payment

Payment secured by debit card :

Banque Populaire Atlantique secures your purchases on the Internet by credit card with the 3D-Secure device. The principle is simple: at the time of payment, you enter the usual payment information on the pages bearing the logos Verified by Visa or MasterCard SecureCode and PCI DSS ( Payment Card Industry Data Security Standard ). The latter is a data security standard for major payment card groups such as Visa, MasterCard, American Express, Discover and JCB.

PAYPAL:

Use PayPal as a payment method to pay for a purchase. If you do not receive your item, or it does not match the seller’s description (other color, broken item, etc.), PayPal can refund you. This protection is free and valid in France and abroad (see conditions).

How to do?

To report a dispute, you must log in to your PayPal account. You have 180 days from the date of payment. If the seller does not respond or if you cannot find an amicable solution, you can turn the dispute into a claim within 20 days. By opening a complaint, you are asking us to make a decision for you. We then review your file and verify your eligibility for a refund in accordance with our Terms of Service.

Conditions

All items that can be shipped and are not prohibited by law can be covered. Here are some examples of cases where we will intervene: you bought a book but received a DVD, you bought a new item but received a second-hand item, you bought 3 items but only received 2, the item was damaged during delivery, the item is missing important parts (not mentioned by the seller), you have purchased a genuine item but have received a counterfeit. If the seller was accurate in their description but the item isn’t right for you, Buyer Protection doesn’t apply.

Program exclusions

Buyer Protection does not cover real estate, vehicles, and items not permitted by our policies (usually prohibited by law as well). Payments for items delivered by hand and the sending of money between relatives are also not covered.

We protect your account

You are not responsible for unauthorized purchases made from your account if you report a qualifying incident within 60 days. This means that in the event of unauthorized use of your account, we can reimburse you.
Refunds in the event of a problem

If there is any unauthorized transaction with your PayPal account, you are not responsible for the purchase if you open a dispute within 60 days. In the event of a problem with a seller, you can also ask us to intervene. If your purchase qualifies for our Protection, we’ll refund you.

A responsive support service

In the event of an unauthorized transaction, complaint or any other difficulty you encounter, we will help you find a solution. Contact our Customer Service.
More info: https://www.paypal.com/

THE DELIVERY

The seller sends the products through Laposte postal services. The seller ships his products within 48 working hours of receiving the order. However, the seller cannot guarantee the delivery time, which depends on the conditions of the carrier.
The SELLER reserves the right to change the delivery method according to the contracts established by the carrier.
However, if these conditions were to change, the user will not pay additional costs in relation to his initial order.
In the event that the Product(s) cannot be delivered, it will be returned to the SELLER and it will be up to the USER to contact the SELLER to schedule a new delivery.

LEGAL GUARANTEES

The products are subject to the following legal warranty conditions: In terms of compliance: with the provisions of Articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code, provisions which only apply to persons physical consumers, non-professionals.
In terms of hidden defects: the provisions of Article 1641 of the Civil Code and Article 1648 paragraph 1 of the Civil Code.

COMMERCIAL GUARANTEES

The Products are guaranteed against any defect arising from a defect in material, manufacture or design.
The defect must be reported within 14 days of the date of receipt of the Product. Beyond 14 days the guarantee cannot be applied.
Our warranty is excluded in the event of defects caused by:
– negligence, overload or misuse of the product
– perforation of the product linked to an external object or element
– any use of the product outside the scope for which it was designed.

RETURN OF PRODUCTS

If, despite all the efforts of the SELLER to satisfy the USER, the USER was not satisfied with his purchase, in accordance with article L.121-20 of the consumer code, the USER has a period of fourteen (14) days from the day after he takes possession of the goods to return the Product(s) ordered for an exchange or a refund. Return costs are the responsibility of the USER.
This right of withdrawal cannot be used if the Product(s) have clearly been used. Any damaged and/or opened product will remain the responsibility of THE USER and will not be returned or exchanged.
The SELLER undertakes to reimburse to the USER who has exercised his right of withdrawal the sums paid as soon as possible and at the latest within fourteen (14) days following the exercise of the right of withdrawal.
In the event of a defect observed on the product upon receipt, the USER must contact customer service within a maximum period of 14 days following the date of receipt of the package and provide photos of the damage observed. An exchange will then be offered or a refund if applicable.
The USER must contact the SELLER before returning the Products. The Products must be returned in their original packaging to the address provided by the SELLER.

Return address

Full Workshop / Harmandi Ltd
232 bis rue de la lys
59250 Halluin
France

The USER must highlight his order number and name for faster processing.
The return for an exchange of a defective product will be the responsibility of the SELLER provided that the product is returned within 14 days of the date of receipt of the goods. Beyond 14 days the product will not be taken back or exchanged.
The CUSTOMER must advance the return costs, once the product has been returned and the defect has been noted by STE ETR HARMANDI LTD, the return costs will be reimbursed by the SELLER provided that the fourteen-day period has been respected. The Customer must send a photo of the return form or an invoice to be reimbursed.
If you paid with your Paypal account , a postage reimbursement offer is available here.

RESPONSIBILITY - INSTRUCTIONS

The SELLER undertakes to describe with the utmost accuracy the products sold on the Website.
The seller cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable event of a third party to the contract or to a case of force majeure as defined by French case law. The USER undertakes to comply with the instructions for use attached to the Product.

RETENTION OF OWNERSHIP

The Products are sold subject to retention of title: the SELLER retains ownership of the products until payment of the full price in principal, interest, costs and accessories.
Custody of Products is transferred to the user upon delivery of the Products.
In the event of total or partial non-payment of the price on the due date for any reason whatsoever, by express agreement, the SELLER has the option, without prior notice, of materially repossessing the Products at the expense, risk and peril of the user. The payment will be made within reason of the price.

INTELLECTUAL PROPERTY

All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright. Similarly, the trademarks, logos, designs and models appearing on the Website are the exclusive property of the seller. Their disclosure can in no way be interpreted as granting any license or right to use any of the said trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of counterfeiting.
Thus, none of the documents from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever.
However, it is possible to download a copy of the documents on a computer for the personal use of the user and only for non-commercial purposes, provided that the User does not modify the information contained and that he keeps intact all copyrights and other proprietary notices. The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property rights of the SELLER.

PERSONAL INFORMATION

The placing of an order with the seller involves the transmission by the User of personal data essential to the processing of the request.
In accordance with the Data Protection Act, the User has the right to access, rectify and delete their personal data upon written request by e-mail or post. The information collected is reserved for the operation of the Site and is strictly confidential. The file was the subject of a declaration, in accordance with the prescriptions required by the law “Informatique et Libertés” n ° 78-17 of January 6, 1978, modified by the law n ° 2004-801 of August 6, 2004 (n ° 1706686V0).
The Seller strives to ensure the integrity and confidentiality of the data entered and transmitted by the User. However, it cannot exclude technical failures, manipulation or loss of data.

USE OF COOKIES

The SELLER reserves the right, for the proper use of its Site, to place “cookies” on the User’s computer and to access them.

The “cookie” does not allow the SELLER to identify the user; on the other hand, it records information relating to the navigation of the user’s computer on the Site (the pages you have consulted, the date and time of the consultation, etc.) which can be read when subsequent visits to the Site.
The USER may oppose the registration of “cookies” by configuring his browser in the appropriate manner.
Each browser being different, it is recommended that the USER consult the help of his browser for the configuration of the acceptance of cookies.

SITE UNAVAILABILITY

The SELLER is not able to guarantee the constant availability of the Site.
The SELLER cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion, the presence of computer viruses or other involuntary problems.

APPLICABLE LAW AND JURISDICTION

The General Conditions are subject to French law. In the event of a dispute, the USER will first contact the SELLER to find an amicable solution. Otherwise, the competent Courts are the French Courts. The Website complies with French legislation, and in no case does the SELLER give any guarantee of compliance with local legislation which would be applicable to the user, when he accesses the Website from other countries. .

LEGAL NOTICE
STE ETR HARMANDI LTD
14 B Impasse des Genêts
22200 SAINT-AGATHON
819258005 RCS SAINT-BRIEUC

Privacy policy

Who are we ?

Our website address is: https://creatifwood.com/

Use of personal data collected

Contact forms

Cookies

If you leave a comment on our site, you will be offered to save your name, e-mail address and website in cookies. This is only for your comfort so that you don’t have to enter this information if you leave another comment later. These cookies expire after one year.

If you have an account and you connect to this site, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login details and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be erased.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.

Statistics and audience measurements

Use and transmission of your personal data

The personal data collected from users is intended to provide the services of the Platform, to improve them and to maintain a secure environment. The legal basis of the processing is the execution of the contract between the user and the Platform. Specifically, the uses are as follows:

– access and use of the Platform by the user;

– management of the operation and optimization of the Platform;

– implementation of user assistance;

– verification, identification and authentication of data transmitted by the user;

– personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences;

– prevention and detection of fraud, malware (malicious software or malicious software) and management of security incidents;

– management of any disputes with users;

– sending commercial and advertising information, according to user preferences;

– organization of the conditions of use of the Payment Services.

Storage times for your data

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can see, modify or delete their personal information at any time (except for their username·ice). Site managers can also view and edit this information.

The rights you have over your data

In application of the regulations applicable to personal data, users have the following rights:

  • The right of access: they can exercise their right of access, to know the personal data concerning them, by writing to the following email address. In this case, before the implementation of this right, the Platform may request proof of the user’s identity in order to verify its accuracy.
  • The right of rectification: if the personal data held by the Platform is inaccurate, they can request that the information be updated.
  • The right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
  • The right to limit processing: users can ask the Platform to limit the processing of personal data in accordance with the assumptions provided for by the GDPR.
  • The right to oppose the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
  • The right to portability: they can claim that the Platform gives them the personal data that they provided to transmit them to a new Platform.

You can exercise this right by contacting us at the following address:

info@creatifwood.com

Sharing personal data with third parties

Personal data may be shared with third-party companies exclusively in the European Union, in the following cases:

– when the user uses the payment services, for the implementation of these services, the Platform is in contact with third-party banking and financial companies with which it has entered into contracts;

– when the user publishes, in the free comment areas of the Platform, information accessible to the public;

– when the user authorizes the website of a third party to access his data;

– when the Platform uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;

– if required by law, the Platform may transmit data to respond to complaints against the Platform and to comply with administrative and legal procedures;

Additional Information

How we protect your data

Procedures implemented in the event of a data leak

Third-party services that transmit data to us

Automated marketing and/or profiling operations carried out using personal data

Display of information related to sectors subject to specific regulations

LEGAL NOTICE

Website: https://creatifwood.com/

Writing of the website
Director of publication: STE ETR HARMANDI LTD
Contact: info@creatifwood.com

Website host
The site https://creatifwood.com/ is hosted by www.ukraine.com.ua

Data collection
CNIL declaration number: Registration pending
The personal information that may be collected on the Site is mainly used by the publisher for the management of relations with you, and if necessary for the processing of your orders. They are recorded in the publisher’s customer file, and the file thus created from personal data is declared to the CNIL.
In accordance with the provisions of law n ° 78-17 of January 6, 1978 as amended, relating to data processing, files and freedoms, you are informed that the Publisher carries out automated processing of your personal data, in particular when you connect to the Site or through online forms completed by you. You have a right to access, query, modify and delete information concerning you, to exercise at any time with the Publisher either directly on the Site under the heading “Contact us”, or by post to the following address: 14B impasse des Genêts, St-Agathon, by email: info@creatifwood.com or by telephone: 09 87 67 09 85
The information collected may possibly be communicated to third parties bound to the Publisher by contract for the execution of subcontracted tasks necessary for the management of your account and without your having to give your authorization. You can oppose this transfer by expressing your refusal to our contact mentioned above.
In the event of a proven breach of legal or regulatory provisions, this information may be disclosed at the express and reasoned request of the judicial authorities.
When certain information is mandatory to access specific features of the Site, the Publisher will indicate this mandatory nature when entering the data.

Cookies
The Site may automatically collect standard information such as Login Information. All information collected indirectly will only be used to track the volume, type and configuration of traffic using this Site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service we provide to you. You can visit the Site by disabling this option in your browser settings.

Respect for intellectual property
All trademarks, photographs, texts, comments, illustrations, animated or still images, video sequences, sounds, as well as all computer applications that could be used to operate the Site and more generally all elements reproduced or used on the Site are protected by the laws in force under intellectual property.
They are the full and entire property of the Publisher or its partners, unless otherwise specified. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the Publisher, is strictly prohibited. The fact that the Publisher does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.
Only use for private use within a family circle is authorized and any other use constitutes counterfeiting and/or infringement of neighboring rights, sanctioned by the Intellectual Property Code.
The resumption of all or part of this content requires the prior authorization of the Publisher or the holder of the rights to this content.

Hypertext links
The Site may contain hypertext links giving access to other websites published and managed by third parties and not by the Publisher. The Publisher cannot be held directly or indirectly responsible in the event that said third-party sites do not comply with the legal provisions.
The creation of hypertext links to the Site can only be made with the prior written authorization of the Publisher.

Applicable right
This site and these legal notices are subject to French law.