Deliveries are made through Laposte Colissimo followed 48/72h for France.

Orders are delivered to the post office within 24 hours (working days, Monday to Friday) after validation of your order.

Orders validated before 10:30 a.m. will be dispatched the same day. After this time, orders will be shipped the next working day.

If the deadline of 48/72h after shipment is not respected, we cannot be held responsible, it depends solely on the delivery services mentioned above. 48H is an indicative delivery time.

With each shipment, you will receive a confirmation email including the details of your order as well as the
tracking your package.

I haven’t received my package yet: what should I do?

First, check the package tracking on the site.

For this, you must have the tracking number that the sender must be able to communicate to you.

You should have received a confirmation email following your order. If you think you haven’t received it, also check your spam.

Between 1 and 2 business days late

The deadlines are well respected but transport incidents are always possible, for example due to a breakdown of the vehicle, the occurrence of bad weather, due to a sorting error. In these situations, please be patient, we are doing everything we can to deliver your package quickly.

More than 4 working days since the parcel was sent

Such a delay is quite rare, but it is possible that your parcel has suffered from an incident requiring repair of its packaging or that it is not possible to deliver it (detachment of the label bearing the address, incorrect address written or incomplete, difficulties in accessing the address, etc.).

Alert our customer service, for example by using the online contact form . An investigation will be launched in the last site where the parcel was seen and in the one where it should then be. If an attempt to deliver your package has already been made, an investigation will be launched at the post office in your area to check whether your package has not been pending there.

If the parcel has been entrusted to the services of La Poste by the e-commerce site for more than 10 days, contact La Poste to continue the search, for this you just need to:

> complete the online contact form
> dial 3631
> either to go to
the post office closest to you> to contact your sender who can
make a search request to La Poste